Next CM of Tamilnadu :

Thursday, 4 February 2016

Wanted : Graduate Engineer Trainee - IT / ITES

Happy Morning,

Designation : Graduate Engineer Trainee

Client : HCL Technologies

Qualification : Any Degree with Technical Skills - Monitoring Tool - JConsole

Job Description: 

1.Monitoring of tickets and taking the actions necessary to meet service targets
2.Central Communication point for Major Incidents. Willing to work in 24/ 7 shift.
3.Respond to user escalations and engage functional escalation and service delivery management as required
4.Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
5.Manage major incident bridge as needed
6.Participate in incident management meetings with customer and internal teams
7.Identify and drive process improvements
8.Provide incident report to problem management
9.Good communication skills (written & verbal)
10.Good understanding of ITIL processes
11.Good team member
12.Should be a self-starter (1.) lndependently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring
Informing On - call support
Opening Bridge Cal

If you have not sent your RESUME, requesting you to send to, mention job code : HCL-CHN-04021609
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